FAQs

I received my item(s), may I exchange it/them for something different?

• We can not offer exchnages, unless the wrong item was shipped to you. If this does happen please let us know and we will send you a prepaid return label.

Can I return my item if I don't like it?

• At this time, we do not offer returns- even on apparel. DO NOT ship your item back to us as we won't be able to refund you (unless it was damaged in shipping and you contact us immediately) as items are often made specifically for you and a lot of time, money, and resources go into getting your order to you.

My item arrived damaged. Will you ship me a new one?

• In order to provide you with a new print, you must ship the old one back to me. You will pay shipping for the damaged item to be returned. Zoe Rae Art is not responsible for lost or stolen items, but if the item as been damaged DURING SHIPPING we will almost certainly be able to send you a new one.

I made an error when typing my address. Can you correct it?

• Thank you for noticing. If you see any discrepancies with your order, let us know right away.

I ordered stickers, will you provide me with a tracking number?

• Stickers do not come with a tracking number. We apologize for any inconvenience this may cause. All other orders include a tracking number.

Can I add something to my order?

• Once your order is placed, we cannot make changes to it since we can’t charge you for the additional item(s). We can cancel your order and can you place it again, but we cannot guarantee that your original items will be in stock. The best thing is to place another order if possible. We can ship your two orders separately and refund some of the shipping.

What does giclée mean?

• Gicleé refers to the printing process that utilizes archival inks. It refers to the technology of an inkjet printer that creates reproduction of artwork or photography using a high-quality printer to make individual copies. Your print should last 100 years without fading

How do I buy an original?

If it’s available here, you can simply purchase it like anything else. Contact me for a list of available pieces if you do not see what you're looking for available online.